Question 1

Why only Shopify and WooCommerce brands?

Accepted Answer

Because we would rather be genuinely good at one thing. We know what a food, beauty or apparel brand’s month looks like — the launches, the seasons, the restocks, the gifting rush — so we are not learning your business on your retainer. If you sell something else and the problems sound the same, ask anyway; we will tell you honestly whether we are the right people.

Question 2

Do you guarantee results?

Accepted Answer

No, and be careful of anyone who does. What we commit to is the work: the volume of video and email, the schedule, the quality, and a report that shows you exactly what happened. Whether it sells depends on your product, your price and your market, and those are yours, not ours.

Question 3

Do I need to buy SendDoggie separately?

Accepted Answer

No — the seat is part of the price. The account is created in your name, so the list, the templates, the automations and the reporting history are yours. If you ever decide to run it yourself, you keep the exact setup and we step out.

Question 4

If I am on camera, how much work is it?

Accepted Answer

About ten minutes a week. We send the script for the topics we agreed, set up in a teleprompter you run on your phone or laptop, and you read it. Fumble it, restart, repeat a line six times — send us the whole mess. Cutting the retakes is our job, and more takes gives us more to choose from. Your phone camera is good enough; we will tell you where to stand and which way to face the window.

Question 5

Do I have to be on camera at all?

Accepted Answer

Not unless you want to be. Most of the work in the gallery above is faceless — characters, 3D scenes and motion graphics — so this channel can run without you ever appearing in a single video.

Question 6

Who decides what the videos and articles are about?

Accepted Answer

We do it together on a planning call — weekly or monthly, whichever suits you. You bring what is going on in the business (launches, seasons, questions customers keep asking), we bring what is working on your channels and in search, and we leave with a calendar. Between those calls you do not have to think about it.

Question 7

Who owns the videos?

Accepted Answer

You do. You get the finished vertical cuts, the covers and the captions, and we hand over the source files on request. Nothing is licensed back to us.

Question 8

Is ad spend included?

Accepted Answer

No. These prices are for the work — making the content, writing and sending the email, publishing the articles. If you want to put money behind a post or a campaign, you pay the platform directly and we will tell you honestly whether it is worth it at your stage.

Question 9

Why is cold outreach priced separately?

Accepted Answer

Because its cost moves with things a flat fee hides: how many domains and mailboxes we buy and warm, how big the list is, how long the campaign runs. Quoting it inside a retainer would mean either overcharging the brands that do not use it or capping it so low it does nothing. It is also a different job — acquisition, not retention — so it deserves its own scope and its own yes.

Question 10

Will cold outreach damage my store’s domain?

Accepted Answer

It would, which is why we never send it from your store’s domain. Outreach goes out on separate domains we buy and warm, so a bad week on cold email cannot touch the deliverability of your receipts or your newsletter.

Question 11

How long does SEO take to do anything?

Accepted Answer

Months, not weeks, and anyone promising faster is selling you something. Articles typically start picking up impressions in six to twelve weeks and build from there. The on-page fixes land faster. It is the slowest of the channels, which is why it sits in the Partner package alongside things that work sooner rather than being sold on its own.

Question 12

How long am I tied in?

Accepted Answer

It is monthly. We ask for 30 days’ notice, mostly so the last month of content is finished and handed over properly. There is no annual contract.

Question 13

Can you move my email list from Mailchimp or Klaviyo?

Accepted Answer

Yes, and it is free. Mailchimp and Klaviyo connect in one click, and contacts who unsubscribed or bounced stay suppressed. Coming from somewhere else, we migrate you by hand at no charge as part of setup.

Your marketing, run by us. Every week, not when you get to it.

Short-form video, every week

Email marketing and customer retention

Blog writing and SEO

Cold outreach for wholesale (optional add-on)

Plans

How it runs